Privacy Policy

Last updated: January 15, 2025

1. Introduction

Aranya Software Technologies, Inc. ("Company," "we," "us," or "our") operates the atmost.ai website and service. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service and the choices you have associated with that data.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, company name)
• Account information (username, password, billing information)
• Communication data (call recordings, chat transcripts, support tickets)
• Usage data (how you interact with our service, features used, time spent)
• Technical data (IP address, browser type, device information, log files)

2.2 Call and Voice Data

As part of our AI voice service, we may collect and process:

• Voice recordings of calls handled by our AI agents
• Call metadata (duration, time, caller ID, call outcome)
• Voice patterns and characteristics for service improvement
• Transcripts of voice interactions

2.3 Automatically Collected Information

We automatically collect certain information when you visit our website or use our service, including:

• Log information (IP address, browser type, pages visited)
• Device information (device type, operating system, unique device identifiers)
• Cookies and similar tracking technologies
• Usage patterns and preferences

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our AI voice service
• Processing transactions and managing your account
• Improving our service through AI training and development
• Communicating with you about your account and our service
• Providing customer support and technical assistance
• Analyzing usage patterns to enhance user experience
• Complying with legal obligations and protecting our rights
• Preventing fraud and ensuring service security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in providing our service
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of our users
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• End-to-end encryption for voice data transmission
• Secure data storage with AES-256 encryption
• Regular security audits and penetration testing
• Access controls and employee training on data protection
• SOC 2 Type II compliance
• HIPAA compliance for healthcare-related data

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Voice recordings are typically retained for 90 days unless longer retention is required for compliance or agreed upon with you.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete personal data
• Erase your personal data under certain circumstances
• Restrict or object to the processing of your personal data
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Essential cookies necessary for website functionality cannot be disabled.

9. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the service after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. State-Specific Rights

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and disclose, and the right to delete your personal information.

European Union Residents (GDPR)

If you are a resident of the European Union, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability.